How to make a complaint, suggestion or compliment

If you wish to make a complaint or offer us a suggestion or compliment, you can:

Speak to us

You can call us on on (08) 8226 9000

Write to us

You can contact us by email:

Write to us at head office:
GPO Box 1747, Adelaide, SA 5001

You can always direct your feedback to the specific prison or business area.

What we need from you

Please be clear, factual, and tell us the outcome you would like. Providing your name and contact details will also help us to get in touch and help resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you personally.

How we’ll respond

We aim to resolve complaints as quickly as possible. If we can’t resolve your complaint, we will explain why and let you know what other options you have.

We don't respond to compliments and suggestions, but we do forward your feedback to the relevant team. We appreciate your feedback as it helps us improve our services.

If we need to contact you, it will be from a private number. For privacy reasons, we can’t leave a message unless your voicemail clearly identifies who you are.